Case Studies

Banking Support Automation

With a LATAM bank, we implemented AI to automate customer responses. But first we had to clean their database of repeated queries and inconsistent responses. This minimized erroneous responses and eliminated sensitive customer data.

Call Center Optimization

With a call center in Chile, we originally planned to use AI only for FAQ responses. But a (human) agent suggested something better: use AI to summarize calls and reduce the time supervisors spent reviewing them.

Strategic AI Adoption

With a company in Mexico, we defined 10 use cases and prioritized them; starting with the one that would generate the most learning at the lowest cost and risk. This onboarded 30% of the organization in AI usage within 1 month.

Automated Legal Analysis

We helped a law firm review contracts. A day after starting, the first prototype only detected dates and names and saved them to a database. Within weeks the system improved and today it can identify risk clauses in seconds.

Intelligent E-commerce Support

For an e-commerce company, we implemented AI to answer customer questions. In three months, it reduced their support team workload by 40% without losing response quality.