AI virtual agents · Customer service & support
AI virtual agents for customer service and support
Kemeny Studio designs, builds, and operates AI virtual agents that resolve customer service and technical support end to end, across WhatsApp, web, app, email, and voice, 24/7 and at high volume. We do not just hand you an agent. We run it and keep it improving.
The difference
Not just built. Operated.
Most vendors deliver an agent and disappear, leaving you to monitor it, catch its mistakes, and retrain it as your business changes. That is the hard part, and it is the part we own. We build the agent, then run it as a managed service: quality monitoring, exception handling, continuous retraining, and reporting. You get resolution, not a project to maintain.
Omnichannel
One agent, every channel your customers use
Start on WhatsApp, continue by email, finish on a call. Same agent, same memory.
What it handles
Service and support, done properly
Customer service, resolved
The agent answers questions, updates orders, processes changes, and escalates the rare case a human should handle, on your systems and in your voice.
Technical support that troubleshoots
It walks customers through fixes, reads your knowledge base and logs, opens tickets, and hands off with full context when a specialist is needed.
Around the clock, every language
Coverage 24/7 across time zones and languages, so a customer in another region at 3am gets the same answer as one at your front desk.
Built for high volume
It absorbs spikes without a hiring cycle, holding response quality whether it handles a hundred conversations a day or a hundred thousand.
It gets better every month
Every conversation is monitored for resolution and sentiment. Flagged exceptions get human review. As new products, policies, and edge cases appear, we retrain the agent so it keeps up. Improvement runs on real traffic as a monthly cycle, which is why our agents age well instead of quietly degrading.
How we work
Audit, build in weeks, then operate
We start with a paid audit that scopes your highest-volume support workflow and gives you a fixed quote. An AI Sprint builds the first agent in weeks. Then we operate it as a managed service and expand from there. Start with an audit, or see how we work. Selling on WhatsApp instead of supporting? Meet the AI SDR.
FAQ
Common questions
What is an AI virtual agent for customer service?
An AI virtual agent is software that handles customer service and technical support conversations end to end, across channels, in your customer's language. It understands the request, acts on your systems, resolves what it can, and escalates the rest to a human with context. Unlike a scripted chatbot, it reasons over each conversation instead of following a fixed menu.
Do you only build the agent, or also operate it?
Both, and the operating is the point. We build the agent and then run it as a managed service: monitoring quality, handling exceptions, retraining as your products and policies change, and reporting on resolution rates. A partner who only builds hands you a system you now have to babysit; we keep it working.
Which channels can the agent cover?
WhatsApp, web chat, your mobile app, email, and voice, unified so a customer can start on one channel and continue on another without repeating themselves. It reads and writes to the systems behind each channel, your CRM, helpdesk, and order tools, so the conversation and the record stay in sync.
How do you keep quality high as volume and complexity grow?
Continuous operation. We monitor every conversation for resolution and sentiment, review flagged exceptions, and retrain the agent as new products, policies, and edge cases appear. Improvement is a monthly cycle on real traffic, not a one-time launch, which is what separates an agent that ages well from one that quietly degrades.
How long does it take to launch, and what does it cost?
We build a first agent on your highest-volume support workflow in weeks, not months, then expand once it runs on real conversations. In the Latin American market a custom agent of this kind typically runs $20,000 to $80,000 USD to build, plus a monthly operation fee, with a fixed quote after a paid audit scopes the work.
Next step
Stop hiring. Deploy an AI agent.
Book your AI audit. In 10 days you'll know which workflows to hand off to an AI agent, the expected savings, and a fixed-price agent build scope. We build it. Then we run it.
20 minutes. No pitch deck. No commitment.